Main Details

ORION EDUCATION Address:

Orion Education

Mansion House
c/o Orion Coopers
Hawkwood Lane
Chislehurst BR7 5PS

 

Tel: 020 8290 8505

info@orionedu.org.uk

 

Requesting Paper Copies

If you require a paper copy of any information published on this website, we will provide this free of charge. Please contact the school office by phone or email to make your request.

complaints procedure

If you need to raise a concern or make a complaint, we are committed to ensuring the process is clear, transparent, and aligned with UK government guidelines. Our approach is outlined in our Complaints Policy which highlights the importance of raising concerns and complaints, providing clear routes for escalation, and ensuring all matters are reviewed fairly and consistently. You can download the supporting annexes from our Complaints Procedure below.

The government has also recently published new guidance for parents and carers, which can be viewed below..

• Complaints Policy - Stage 1a download_for_offline
  download_for_offlineComplaints Policy - Stage 1a
• Complaints Policy - Stage 1b download_for_offline
  download_for_offlineComplaints Policy - Stage 1b
• Complaints Policy - Stage 2 download_for_offline
  download_for_offlineComplaints Policy - Stage 2

 

parent guide to school complaints.pdf